Thanks for choosing to support independent authors and small business by directly purchasing from my website!
Unsigned books: orders are shipped directly to you from the printer via Amazon or IngramSpark via their standard shipping methods.
Signed books (Australia): orders are personally fulfilled by me and shipped via Australia Post standard domestic services with tracking information.
Signed books (International): Due to the exorbitant cost of shipping internationally from Australia, signed and personalized books shipping outside of Australia will be fulfilled in two parts:
- The book/s will be shipped directly to you from the printer via Amazon or IngramSpark via their standard shipping methods.
- Signed and personalized book plate/s will be sent as an international letter via Australia Post’s Economy Air service.
Regardless of who fulfils your order, all books are packaged appropriately in protective padded materials and mailers to ensure they arrive to you undamaged.
Refunds, Exchanges, and Returns
I do not offer refunds, exchanges, or returns for any of the following reasons:
- Book/s not in original condition, damaged or missing parts for reasons not due to my or printer error.
- A change of mind after purchase.
- Minor defects that do not affect your ability to read and enjoy the contents of the book.
- Book/s where more than 7 days have passed after delivery.
If you have received a book with major defects (e.g. missing or torn pages, pages printed or bound incorrectly, etc), you have 7 days from the date of receipt to notify me of the problem. Depending on the severity of the defect, I may offer you a full or partial refund, or a replacement.
To be eligible for a refund or replacement, your book/s must be unused and in the same condition that you received it (i.e. no obvious signs of use). You must also provide me with a receipt or proof of purchase, along with photo/s that clearly show the major defects.
Once your request for a refund or replacement has been received and investigated, I will let you of the approval or rejection of your request via email.
If it is approved, your refund will be processed as a credit to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at hello@catlikestudio.com.
Need help?
Contact me at hello@catlikestudio.com for further questions related to refunds and returns.